Are My Monthly Payments Based on How Many Weekly Showcase Videos I Submit (and Get Feedback On?)

No. Lets say you get to the end of your monthly billing cycle and you tally up how many Weekly Showcase videos you've submitted...and you've only submitted 3, not 4. You start to think "Why am I paying the same fee this month when I've received less tuition?"

In a perfect world, where the modern calendar was made up of months that had exactly the same number of days in each, then yes, you would have a case for being ripped off! But each month is actually made up of a different number of days. Some months have 30 days, some have 31 days, some have 28 days, and some months even have 5 weeks! So if you've only received 3 feedback videos this month, there's a good chance you'll receive 5 in a future month!

Our Billing Model

Our billing model is also different to traditional lessons, where you pay up-front for 10 lessons in a term. Because we are a digital music school, not only do you receive a weekly video lesson (the Weekly Showcase), you learn through interactive digital games; you receive demonstration videos that you can watch over and over to help your practice; we step you through exactly what you need to do for your practice each week and outline this clearly for you to follow; we help you track your practice; you can see practice statistics from your fellow learners; you can interact with other students and parents on The Academy HIVE; you can participate in our Q&A sessions, monthly challenges, piano parades, and other community activities; you can access interactive learning resources through our Topic of the Month; you have access to our digital sheet music library; you receive a monthly progress report...and heaps more. All of this is included in your monthly payment!

So we don't charge you "per video lesson"...we are charging you a monthly subscription to grant you ongoing access to all the resources on our website, which includes however many video-lessons fall within that month. We're not charging you on a per-video-lesson basis.

We will not give refunds or provide additional video feedback if you decide to start tallying these up. That's not how our payment model works. Think of it like a Netflix subscription. You pay monthly to access all the content on that site. It's the same with Virtual Piano Academy. You pay a monthly fee to access everything on our Site, and you receive personalised video feedback once a week (despite where that falls in the billing cycle).

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