There's nothing worse than feeling locked into something that doesn't make you happy, especially when it's our aim to provide you with the best online piano lessons on the planet! We've got high standards, and are disappointed in ourselves if our students are not happy.

If you've decided that learning the piano isn't for you, we respect that, and wish you well on whatever musical journey you decide to embark on after your time with us.

But if you're thinking of leaving, even though you still want to learn piano, it means that we've disappointed you somehow :(

Before giving up on us completely, we'd love to know what we can do to try and make things better! Drop us a message using the pop-up chat window to outline your issues, and we'll work hard to try and find a solution :)

There are also a few practical things we could change to make your experience at Virtual Piano Academy more enjoyable:

Change Teachers

Sometimes, unfortunately, we meet people in our lives that we just don't click with. It's no one's fault when there's a personality clash. It's just one of those things. Perhaps this is the case with your teacher at Virtual Piano Academy? If you just don't click with your teacher and it's impacting your progress, then we can try and move you to another teacher. This could solve the problem! There are forms in your Lesson Portal you can fill out to request a teacher change. Find out more about changing teachers here.

Change Lesson Day

Or maybe the issue is that your chosen lesson day isn't really working for you anymore, and causing you stress because it also happens to be your tennis lesson day, or a day that is particularly busy for your family. We can solve this problem by moving your lesson day! There is a form you can fill out in your Lesson Portal if this is the case. Find out more about choosing lesson days here.

Tech Issues

Perhaps the problem is that you're frustrated by tech issues on the Virtual Piano Academy website. This could be a problem easily solved by using a different browser for example. Unfortunately, we can't control the speed of your internet, which browser or operating system you choose to access our website on, but we can help you troubleshoot tech issues if they are impacting your lessons and experience with us. If you're currently having frustrating tech issues, a good place to start is by reading this article, on how to fix some common tech problems. If your issue persists, please let us know and we'll see if we can find a solution :)

Let Us Know

If you're thinking about leaving because you're not having the best experience with us, before you officially say goodbye, get in touch with us to see if there's a solution to your problem.

I Still Want to Quit

If you still want to cancel your lessons with us, that's cool. No hard feelings. We wish you well in whatever you do with your music in the future.

We walk you through how to officially cancel lessons here.

What Happens to My Material On the Website When I Leave?

We also recommend reading this article, which outlines what happens to all your resources on our website when you leave Virtual Piano Academy.

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